Timeframe:Returns must be made within 7 days of receiving your order. Condition: Items must be in their original, unused condition with all original packaging, tags, and labels attached.

1. Prescription Medications:

• Non-returnable and non-refundable, even if unopened.
• Exceptions occur if:
  • The pharmacy made a dispensing error.
  • The medication was damaged during delivery.
  • A recall has been issued.

2. Over-the-Counter (OTC) & Dermocosmetic Products:

• Returnable if unopened and unused, within 7 days.
• Items like vitamins and supplements are handled case-by-case.

3. Medical Devices and Supplies:

• Returnable if unopened and unused, within 7 days.
• Returnable if there is a defect in the device.
• Some items like thermometers and diabetic supplies are final sale due to hygiene concerns.

4. Other items:

• Non-returnable items:
  • Perishable goods (e.g., food, infant formula, etc.)
  • Personalised items / made by order.
  • Intimate items.
  • Items marked as sale.
  • Gift cards

1. 1. Log into Your Account: Go to your order history and select the item(s) you wish to return.
   2. Submit a Return Request: Fill out the return request form, and we will provide return shipping instructions.
   3. Prepare Your Package: Ensure that the item(s) are securely packaged. Include the original packing slip or order confirmation inside the box.
   4. Return Shipping: You are responsible for return shipping unless the item was damaged or incorrect.

Processing Time: Once we receive your return, please allow up to 5-7 business days for inspection and processing.

Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

Exchanges: If you would like to exchange an item, follow the same return process and place a new order for the desired item.

If your order arrives damaged or you received the wrong item, please contact our customer service team at info@dsmedical.ly or call us at [+218 91 191 7000] within 7 days of receiving the item. We will arrange for a replacement or provide a full refund, including shipping costs.

The following items cannot be returned or exchanged:

• Gift cards
• Personalized items / made by order.
• Items marked as final sale
• Perishable goods (e.g., food, infant formula, etc.)
• Intimate items.

If you have any questions about our return policy or need further assistance, please contact our customer service team at info@dsmedical.ly or [+218 91 191 7000]