1. 1. DAT-ESSAWARY Pharmacy accepts returns, exchange or refunds within 7 days of delivery.
   2. Exchanged or returned Products must be in the original condition as when it was delivered, and must include its original vendor packaging, price tag(s), and Order Confirmation and/or invoice.
   3. Merchandise must be un-used, unaltered and be in a re-saleable condition.
   4. Goods can be exchanged for a similar item or different item.
   5. The customer must bring the product to the pharmacy location in order to complete the return, exchange, or refund process.

All refunds will be credited into the same credit card that was used for the Online Order. If you obtain refund for any Products for which rebates or membership points have been credited, corresponding number of rebates/points for the Products returned will be deducted from your account.

Is there a minimum purchase amount needed to order online?

The minimum purchase for online orders is 30 Libyan Dinars.

Do you accept orders on weekends and outside business hours?

Yes, orders are accepted 24/7.

Can I cancel and/or amend my order or shipping details?

For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Dat Essawary Pharmacy reserves the right to cancel multiple or fraudulent orders.

Is there a chance my order won’t be fulfilled?

In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund.

Why is there a limit to the quantity of orders for some products?

To serve the needs of everyone as equally as possible, we are currently limiting the quantities available per customer for certain items.

What payment methods do you accept?

We accept:

• All Libyan credit/debit bank cards
• Sadad Mobile Payment - AlMadar AlJadid
• Tadawel Card - National Commercial Bank
• Yosr Pay - National Commercial Bank
• MobiCash
• Ifaa Card
• Idfali - Bank of Commerce & Development
• Yosr Pay
• Musrefy Pay - Jumhouria Bank
• Musrefy Plus - Jumhouria Bank

How will I know if my order pushed through?

You will receive an e-mail or WhatsApp message confirming the receipt of your order.

Do you save my debit or credit card information?

Rest assured that all debit and credit card information will not be saved in our system. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). You may view our Privacy Policy here.

We offer a 7-day return policy for most items. Items must be returned in their original condition. For more details, please visit our Returns & Refunds page.

You can place an order by browsing our products, selecting the item(s) you want, and adding them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your purchase.

You can contact our customer service team via email at customer_service@dsmedical.ly, call us at [1533] or via WhatsApp message at +218911917000

We accept a variety of payment methods:

• All Libyan credit/debit bank cards
• Sadad Mobile Payment - AlMadar AlJadid
• Tadawel Card - National Commercial Bank
• Yosr Pay - National Commercial Bank
• MobiCash
• Ifaa Card
• Idfali - Bank of Commerce & Development
• Yosr Pay
• Musrefy Pay - Jumhouria Bank
• Musrefy Plus - Jumhouria Bank

Delivery times vary depending on your location and the time of day when you place your order. For most orders (inside Tripoli), delivery will be on the same day or within 5 days at a maximum. You can also refer to our Shipping Information page for more details.