Return Policy
If you’re not happy with your order, you may return or exchange eligible items within 7 days of receipt. Returns must be shipped to the pharmacy by the customer, or returned in person with the receipt. Returns are subject to the following conditions:
Timeframe:Returns must be made within 7 days of receiving your order. Condition: Items must be in their original, unused condition with all original packaging, tags, and labels attached.
1. Prescription Medications:
- Non-returnable and non-refundable, even if unopened.
- Exceptions occur if:
- The pharmacy made a dispensing error.
- The medication was damaged during delivery.
- A recall has been issued.
2. Over-the-Counter (OTC) & Dermocosmetic Products:
- Returnable if unopened and unused, within 7 days.
- Items like vitamins and supplements are handled case-by-case.
3. Medical Devices and Supplies:
- Returnable if unopened and unused, within 7 days.
- Returnable if there is a defect in the device.
- Some items like thermometers and diabetic supplies are final sale due to hygiene concerns.
4. Other items:
- Non-returnable items:
- Perishable goods (e.g., food, infant formula, etc.)
- Personalised items / made by order.
- Intimate items.
- Items marked as sale.
- Gift cards
Processing Time: Once we receive your return, please allow up to 5-7 business days for inspection and processing.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges: If you would like to exchange an item, follow the same return process and place a new order for the desired item.
If your order arrives damaged or you received the wrong item, please contact our customer service team at customer_service@dsmedical.ly or call us at [+218 91 191 7000] within 7 days of receiving the item. We will arrange for a replacement or provide a full refund, including shipping costs.
The following items cannot be returned or exchanged:
- Gift cards
- Personalized items / made by order.
- Items marked as final sale
- Perishable goods (e.g., food, infant formula, etc.)
- Intimate items.
If you have any questions about our return policy or need further assistance, please contact our customer service team at customer_service@dsmedical.ly or [+218 91 191 7000]